CVS Health has revamped its app, introducing a feature that allows customers to unlock theft-proof cabinets themselves, currently piloted in three NYC locations. This change aims to improve customer experience, addressing complaints about long wait times for locked items, leading some shoppers to wait over 40 minutes. Executive VP Tilak Mandadi emphasized the focus on customer convenience. The app also offers various functionalities, including managing prescriptions and an AI-powered search to aid shopping. Plans include expanding this feature to more stores, improving overall access to health care and shopping efficiency.
People really, really dislike locked cabinets," Tilak Mandadi, executive vice president at CVS Health, told The Wall Street Journal, emphasizing the need for prioritizing the customer experience and convenience.
As a company, we are super focused on improving the health care experience," Mandadi said in a statement provided to The Post.
The CVS Health app will make it easier for our customers to access and manage their health and care, save time, and get the products they need efficiently.
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