"I assumed that when I no longer wanted to pay for a membership, I'd be able to get out of it." - Doug Mattison reflects on his initial assumption regarding the gym membership cancellation process.
"The bank even said that they see this happening a lot...the good news was that I only gave them a card number instead of my actual account number." - Mattison discusses the bank's perspective on cancellation difficulties.
"It took three months to get free. I described it as the worst experience I've ever had with any type of membership." - Mattison describes the frustrating duration and experience of trying to cancel his membership.
"Companies have gotten increasingly savvy at trapping customers in what are known as 'dark patterns.'" - The article highlights the broader issue of companies using deceptive practices to retain customers.
#gym-membership-cancellation #consumer-rights #dark-patterns #recurring-charges #customer-experience
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