"We take the quality of our products seriously," Amazon spokesperson Jill Tornifoglio wrote in an email to The Verge. "Customers who notice this [yellow band] can reach out to our customer service team for a replacement or refund, and we're making the appropriate adjustments to ensure that new devices will not experience this issue moving forward."
Existing customers can keep using the Colorsoft until they receive a replacement, Tornifoglio said. She added that shipping dates may slide around while the company works to fulfill those replacements alongside new orders for the device.
Shipping dates vary depending on where users are, but generally, the Colorsoft isn't shipping earlier than next week for US buyers. In the UK, people report seeing even longer delays, with shipments pushed out to the end of the month.
Multiple people in a Reddit thread about the delayed shipping times say the company contacted them after they left bad reviews. One wrote that they were told "they want to have it sent to engineering about the yellowish line at the bottom."
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