Airlines redesigned the way you choose your seat-and raked in $12.4 billion in the process
Briefly

from Fast Company2 months ago
According to the Senate report, airlines brought in $12.4 billion in revenue from ancillary seat fees from 2018 to 2023 through deceptive pricing tactics.
Fast Companyhttps://www.fastcompany.com/91237695/airlines-redesigned-the-way-you-choose-your-seat-they-raked-in-12-4-billion-in-the-process
The airline ticketing process is designed to confuse customers, with key information about additional fees buried until late in the booking process.
Fast Companyhttps://www.fastcompany.com/91237695/airlines-redesigned-the-way-you-choose-your-seat-they-raked-in-12-4-billion-in-the-process
Dynamic pricing practices mean that different passengers booking the same flight at the same time may be charged different fees, exploiting consumer data.
Fast Companyhttps://www.fastcompany.com/91237695/airlines-redesigned-the-way-you-choose-your-seat-they-raked-in-12-4-billion-in-the-process
The report highlights that airlines have adopted a 'great unbundling' strategy, forcing consumers to pay separately for services that were previously included in the ticket price.
Fast Companyhttps://www.fastcompany.com/91237695/airlines-redesigned-the-way-you-choose-your-seat-they-raked-in-12-4-billion-in-the-process
Read at Fast Company
#ancillary-fees #airlines #consumer-rights #dynamic-pricing #senate-report
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