"We're all captives on your airplanes at a certain point. You just say, 'You want to pick a seat? We're just going to charge you some random amount more.' It would be good if you guys could be transparent about what you do and why." - Sen. Maggie Hassan, D-N.H.
"Our customers who prioritize affordability have the option to choose a lower-fare product and, in doing so, opt out of paying for additional services that they do not want." - Andrew Nocella, Chief Commercial Officer, United Airlines.
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