The call center, despite bringing in millions, often failed to effect meaningful change for manufacturers. Consumer feedback was largely ignored, leading to entities like Carvana emerging.
Call centers face high attrition and burnout, complicating training efforts. Real-time service demands make it hard to correct errors, leaving agents isolated in their cubicles.
#call-center-operations #customer-satisfaction #employee-burnout #automobile-industry #consumer-feedback
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