A recent study of emergency responders in Bergen, Norway, and London, UK, explores their psychological coping mechanisms during the COVID-19 pandemic. Analyzed through semi-structured interviews, the research highlights significant emotional strain and resilience amidst uncertainty. Key findings underscore the critical need for supportive leadership and transparent workplace mental health initiatives to better equip these essential workers for future crises. Commonalities in experiences reveal the emotional toll of the pandemic and the adaptability required to maintain operational readiness, emphasizing the importance of empathy and psychological support in emergency response.
Leadership must be operationally competent and give frontline workers sympathy, support, and flexibility.
Four main themes emerged from the interviews with emergency responders in Bergen and London, highlighting both psychological struggles and resilience.
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