"I've been struggling to find work in part because I can't stand for more than 15 minutes and end up in serious pain very quickly because my symptoms aren't well managed," Watson told Reuters.
"The American health insurance industry is becoming more complicated to navigate, negotiate and try to appeal," Donovan said.
"I recently paid nearly $1,000 to get periodontal work done, as United denied my entire claim," she said, adding that they did not give a reason for the denial beyond that the procedure was not covered.
As costs have risen, insurers increasingly turned to the prior authorization process, vetting requests for medical services before agreeing to pay.
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