""An industry now exists for short term rental hosts to use AI to speak to their guests," Cox writes. This reflects the growing trend of integrating AI into customer service roles."
""Hosts typically want to engage and be responsive to guests, and these tools aim to support - not replace - that communication," said a spokesperson for Airbnb, emphasizing the supportive role of AI."
AI technology is becoming a popular choice for customer service interactions, especially in fast food drive-thrus and among Airbnb hosts. Companies like Hostaway and Guesty are providing AI solutions for short-term rental hosts to communicate with guests. Airbnb permits the use of AI under certain conditions, such as responding to late-night inquiries. While AI assistants are gaining traction, there are concerns about over-reliance on technology for guest communications, as highlighted by critical feedback from users.
Read at InsideHook
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