Two-Thirds of Small Businesses Are Already Using AI - Here's How to Get Even More Out of It | Entrepreneur
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Two-Thirds of Small Businesses Are Already Using AI - Here's How to Get Even More Out of It | Entrepreneur
"GenAI has become one of the most familiar and accessible technologies in recent years, built into everything from search engines to accounting platforms. Today, 56% of small businesses using AI rely on these generative tools. GenAI excels at automating content creation: summarizing, translating and drafting responses, which helps business owners stay responsive, make faster decisions and reduce manual work. However, even greater value can be achieved by layering in agentic AI, although only 9% of businesses currently utilize it."
"Unlike GenAI, agentic AI takes action on your behalf. These AI agents are context-aware, meaning they can handle multi-step processes and explain their reasoning behind decisions, drawing on past data to provide business owners with clarity and control. In short, while GenAI helps you create, agentic AI helps you execute. Used together, they empower small businesses to achieve more with less."
68% of small businesses now use AI regularly, and 74% report AI helps them accomplish more with less. Fifty-six percent of small businesses using AI rely on generative AI, which automates content creation such as summarizing, translating and drafting responses, improving responsiveness and decision speed while reducing manual work. Only 9% of businesses use agentic AI; agentic AI takes action on behalf of users, handles multi-step processes, explains reasoning, and draws on past data to provide clarity and control. Used together, generative and agentic AI can increase efficiency and revenue; 41% report revenue increases and 86% report good business health. Businesses can infuse AI across workflows to gain operational advantages.
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