When you can measure what you are speaking about and express it in numbers, you know something about it; but when you cannot measure it, your knowledge is meager.
Operational metrics are pointers that businesses use to assess the efficiency and effectiveness of their day-to-day operations, focusing on specific data like average response times.
Operational metrics and strategic KPIs differ in their function: KPIs assess long-term performance while operational metrics handle the efficiency of daily operations and immediate issues.
Tracking the right operational metrics enables businesses to make informed improvements and ensures that the organization is aligned with its overarching goals and strategy.
#operational-metrics #business-efficiency #key-performance-indicators #performance-measurement #business-strategy
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