Marks and Spencer (M&S) is currently experiencing a cyber incident that has disrupted several of its services, specifically impacting the Click and Collect feature and contactless payment capabilities. Customers have expressed their frustrations on social media regarding the delays and issues with gift cards. CEO Stuart Machin has publicly apologized and assured customers that small adjustments are being made to store operations for safety. The company is working on resolving the delays, and they will inform customers of any necessary actions as the situation develops.
M&S has been impacted by a cyber incident affecting services, especially Click and Collect, leading to customer frustrations over delays and payment issues.
M&S CEO Stuart Machin reassured customers that they need not take action while the company implements small operational changes to mitigate the situation.
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