FTC tackles subscription frustration, makes canceling easier for consumers
Briefly

from Fast Company1 week ago
FTC Commissioner Lina Khan emphasized that many companies make signing up for services easy but create hurdles for cancellation, leading to increased consumer complaints and frustration.
Fast Companyhttps://www.fastcompany.com/91210956/ftc-tackles-subscription-frustration-makes-canceling-easier-for-consumers
The U.S. Chamber of Commerce criticized the FTC's Click to Cancel rule as micromanagement, arguing that businesses are actually more responsive to consumer needs than the federal government.
Fast Companyhttps://www.fastcompany.com/91210956/ftc-tackles-subscription-frustration-makes-canceling-easier-for-consumers
Khan revealed that the pandemic highlighted the issue of complicated cancellation processes, demonstrating the urgent need for a rule that simplifies the consumer experience.
Fast Companyhttps://www.fastcompany.com/91210956/ftc-tackles-subscription-frustration-makes-canceling-easier-for-consumers
The Click to Cancel rule will require businesses to obtain consent before switching free trials to paid subscriptions, potentially reducing surprise charges for consumers.
Fast Companyhttps://www.fastcompany.com/91210956/ftc-tackles-subscription-frustration-makes-canceling-easier-for-consumers
Read at Fast Company
#ftc #consumer-rights #subscription-services #click-to-cancel #business-practices
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