"For a good month in my time there, I was part of the best team I have ever worked in. Anyone who's worked a single day in customer service will know it's impossible to find yourself a team that can work together, goof around, and-throughout it all-get the job done."
"What also usually happens is that openers will think that closers didn't do enough; closers will think openers complain too much; and everyone in between will have mastered the art of deflecting blame, and keeping up the charade of the great Openers v. Closers war."
"But as it turns out, all you really need for a good working team is one composed of all women. And I guess, consequently, no male managers."
Working as a barista at Waterstones Piccadilly in London was a difficult experience marked by challenging clientele and a lack of direction. Despite the struggles, a month spent with a supportive all-female team made the job enjoyable. The dynamics of customer service often lead to conflicts between different roles, such as openers and closers, but a cohesive team can overcome these challenges. The experience underscored the value of collaboration and camaraderie in a demanding work environment.
Read at Jezebel
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