Despite McDonald's global reputation, the local branches in Bromley are underperforming in customer satisfaction according to Google reviews. With none surpassing a 3.7-star rating, reviews highlight various experiences, from disappointing service to hygiene concerns. Positive aspects include friendly staff and good seating availability. The article details rankings of branches based on customer feedback, showcasing a mix of charm and cleanliness issues, ultimately indicating a disconnect between brand image and local service quality.
Jameson Verstraete said: "The food here was absolutely delicious which is a shame because the hygiene was utterly abysmal to the point that I was anxious about eating the food."
Gnans said: "This place is nicely hidden on the first floor with a small entrance, giving it a bit of charm. The usual standard set-up with plenty of seating is a plus. While it's not super clean, it's still acceptable considering the busy peak period."
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