Unqualified gatekeepers': Patients critical of reception staff at three GP practices

The Ecclesbourne Surgery in Lea Bridge Road (Image: Google) Reception staff at three inadequate GP practices have been described as unqualified gatekeepers who aim to offer the minimum possible care, in a new report analysing patient feedback.A healthcare watchdog compiled the report after a third surgery in the south of Waltham Forest received the lowest rating from government healthcare inspectors last month.

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