Claire Mann, TfL's chief operating officer, stated, 'The Elizabeth line has had a transformational impact since opening in 2022 and has quickly become one of the most popular and reliable railways in the country.' This underscores the railway's significance and the expectation of continued improvements under the new operator.
Miguel Parras, chief executive of the Go-Ahead Group, expressed pride in being selected as TfL's partner, stating, 'We look forward to bringing our collective expertise across UK and international rail operations to London.' This reflects their commitment to enhancing rail services.
The RMT union criticized the move towards privatization: 'Continuing down the privatisation path risks further short-changing passengers and undermining the financial sustainability of the capital's transport system.' This highlights concerns about the impact of privatization on service quality.
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