The Office of Rail and Road (ORR) stated that train service performance in the Wales and Western region has not met customer expectations in recent years.
Feras Alshaker, director at ORR, emphasized that the detailed plan devised by Network Rail is expected to resolve long-standing issues and provide sustained improvements for passenger performance.
Network Rail's comprehensive plan includes adjustments to the timetable, better forecasting for extreme weather conditions, and increased investment in staff, indicating a focused approach to enhance service reliability.
The ORR will be closely monitoring Network Rail's dedication to their proposed solutions, aiming for substantial improvements in train reliability and punctuality by 2026.
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