The London Steakhouse Company introduced a £1.50 cover charge for linen to offset rising business costs, aiming to avoid raising menu prices.
Consumer expert Jane Hawkes criticized the charge as 'bonkers,' stating it unfairly burdens customers amid struggling hospitality.
Expert Steven Hesketh warned that additional charges further harm the beleaguered hospitality sector, emphasizing the need for customer-friendly practices.
The restaurant claims the cover charge is widely accepted, arguing it helps manage essential costs without menu price increases.
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