A staff member at the Croydon branch explained, 'We get more and more customers coming in who seem to be lost in another world... it's impossible if customers can't hear a word you're saying.'
A user on social media commented, 'Fascinating move by Greggs! In a world where we're constantly connected, it's refreshing to see a business encouraging presence and community.'
Another voice highlighted the concerns surrounding accessibility, stating that for individuals with disabilities, the headphone ban is exclusionary, affecting their ability to engage in public spaces.
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