Network Rail has faced backlash for turning the main departure board into an advertising hoarding, prompting a change back to displaying train information, responding to passenger demand.
Transport Secretary Heidi Alexander emphasized the need for immediate improvements at Euston, stating, 'We've been clear the station simply hasn't been good enough for customers... to give passengers the experience they deserve.'
Recent criticisms indicated high overcrowding levels were compromising passenger safety at Euston, leading to extensive calls for operational revisions to enhance the travel experience.
Network Rail's adjustments to allow earlier boarding have contributed to a more relaxed pace for passengers, aiming to cultivate a calmer station atmosphere during busy times.
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