Elanor Maxey, 32, stated that she was wrongly banned from every Asda in Britain after being denied access with her service dog, Genie, due to lacking a nonexistent service ID. The incident occurred during an altercation with a security guard in Bexleyheath, leading to her posting the confrontation on TikTok. She expressed gratitude for bystanders who advocated for her, despite facing allegations of rudeness and violating privacy laws.
Maxey voiced her distress over the situation, revealing she was feeling unwell at the time. She emphasized the importance of human rights and disability rights, stating that her experience highlighted the crucial need for public support in advocating for individuals facing discrimination. Following the incident, she reached out to the police, who advised her to report the incident based on discrimination laws, as no identification is required for assistance dog owners.
Asda's spokesperson responded to the situation, confirming that Maxey's ban had been lifted and expressing apologies for her negative experience in their Bexleyheath store. They reiterated that assistance dogs are always allowed within their supermarkets and acknowledged the need for staff retraining on this policy, engaging in a commitment to uphold their supposed welcoming culture.
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