Tracy Holmes-Williams, a dedicated trolley operator with SEPTA, enhances the commuter experience on Route 36 by decorating her trolley with uplifting messages. Her approach aims to brighten the day of her passengers, reminding them that positivity can shift their mood. As a veteran of 26 years, Tracy believes in the power of a smile and actively engages in spreading joy, even by signaling her coworkers on passing trolleys. With quotes and themes that inspire, her effort fosters a sense of community and Philadelphia pride among riders.
"We're the frontline workers; we are the first thing passengers see when we come down the street. I try to be the person that makes them smile."
"I put the positive quotes up there to inspire people because you never know what kind of day they're having. It's just motivation. I just try to make everybody feel good."
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