The article discusses the potential of AI to supplement customer service rather than replace it. It illustrates the concept of integrating AI-generated responses to customer inquiries that can alleviate waiting times. The author provides a step-by-step setup of an AI assistant using the Pinecone platform, highlighting the ease of integration. A practical example using a PDF of Dungeons and Dragons rules showcases how quickly AI can assist customers by providing sourced answers and streamlining the support process in four simple workflow steps.
Imagine your service has a customer service form or email address. Typically, you type in your question, send it off, and wait. But what if you could provide an AI generated answer immediately while the person waits?
I made a new assistant named 'dandd' (not a great name), uploaded the PDF, and did a quick test right inside Pinecone: Note how the response has links to sources in multiple places.
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