American Water confirmed a cybersecurity breach on October 3, disconnecting some of its systems to protect customer data while asserting its water services remain unaffected.
Ruben E. Rodriguez, a spokesperson for American Water, stated, "In an effort to protect our customers' data and to prevent any further harm to our environment, we disconnected or deactivated certain systems." He emphasized that billing would be paused and customers would not incur late charges during this period.
The company informed that it is currently unable to predict the full impact of this incident, reflecting a cautious approach amidst heightened concerns over cyber threats to critical infrastructure.
The U.S. government has issued warnings about the increasing risks of state-sponsored hackers targeting water infrastructure, highlighting the serious nature of cybersecurity in essential services.
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