"My past experience has been with large consumer brands; we're always focused on leveraging technology to transform brands and create delightful, personalized customer experiences. At Elevance Health, I'm trying to do the same thing."
"American satisfaction with U.S. healthcare costs is at the lowest level Gallup has recorded since 2001, with only 16% now saying they are satisfied, down from the all-time high of 30% in the first year of the COVID-19 pandemic. Nearly one in four say the U.S. healthcare system is 'in a state of crisis,' while 47% believe it has 'major problems.'"
"For the company's 45.2 million medical members, there's a ChatGPT-like experience built into Elevance Health's Sydney mobile app, where users can ask questions in natural language, such as, 'I need knee surgery. Am I covered and if so...'"
Ratnakar Lavu brings over two decades of technology experience from retail giants like Macy's, Bloomingdale's, Kohl's, and Nike to his new role as Chief Digital Information Officer at Elevance Health, a Fortune 500 health benefits provider with $197.6 billion in operating revenue. Despite the significant industry shift, Lavu applies the same customer-centric technology philosophy that defined his retail career. He recognizes that American healthcare satisfaction remains critically low, with only 16% satisfied with costs. Lavu focuses on three technology investment areas incorporating generative AI, including a ChatGPT-like experience in Elevance Health's Sydney mobile app that helps members understand coverage and healthcare decisions through natural language queries.
Read at Fortune
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