The article discusses the importance of treating patients as valued customers in healthcare settings, emphasizing how dissatisfaction can lead to burnout among professionals. It identifies key issues such as healthcare providers often interrupting patients too soon, contributing to feelings of being unheard. Techniques like active listening and understanding a patient's comprehension level are highlighted as vital in enhancing patient satisfaction and improving the caregiver-patient relationship, ultimately helping to prevent malpractice lawsuits and promote better outcomes.
Studies have demonstrated that doctors only listen to patients for about 11 seconds before interrupting and often re-directing the patient's commentary.
We focus so intensely on the most significant problem at hand-the disease, the disorder-that we forget the human being attached to it.
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