Acquiring new customers is expensive, which drives many companies to focus on engaging existing customers, thus reducing churn and generating new revenue streams from them.
Net dollar retention metric shows how financially healthy a company is based on its ability to earn from existing customers through retention, upsells, and cross-sells.
A high net dollar retention indicates successful customer engagement, suggesting that a business can depend on loyal customers for a significant part of its revenue.
For SaaS companies, maintaining subscriber revenue through effective customer success efforts is essential to achieve and sustain high net dollar retention rates.
Collection
[
|
...
]