The FTC's examination of 184 smart devices revealed that 163 did not disclose support duration on product pages, potentially violating the Magnuson Moss Warranty Act.
Manufacturers often bury information about software support duration in obscure locations like FAQs or footnotes, making it difficult for consumers to access key details.
Ambiguous phrases such as 'lifetime technical support' or 'continuous software updates' mislead consumers, indicating a lack of clear commitment from manufacturers about product longevity.
The FTC found discrepancies between product support claims and actual support statuses, highlighting the confusion and misinformation consumers face regarding smart device longevity.
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