"The competition for consumers' attention (and, consequently, their business) is a ruthless and seemingly unyielding battle in the fast food arena, particularly when it comes to burger-centric joints. Of course, given the number of burger chains operating across the country in 2026, one well-known establishment is bound to be considered the worst of them all. In fact, according to our ranking of American burger chains, that rather ignominious spot is held by Jack in the Box."
"Now, it's not just us here at Tasting Table who consider the fast food chain - and its white-globe-headed mascot - to be the nadir of well-known U.S.-based burger spots. Countless customers have expressed their displeasure with Jack in the Box on various online review platforms over the years, including complaints about subpar service, overpriced menu items, and issues with the food itself."
"Even if some fans and defenders exist - after all, a restaurant chain with more than 2,200 locations as of this writing isn't hated by everyone - the widespread complaints noted in numerous reviews aren't an aberration. Simply put, based on reviews and our own analysis, Jack in the Box pulls up the rear among American burger chains. Customer complaints about Jack in the Box are plentiful"
Jack in the Box ranks at the bottom of American burger chains. Numerous customer reviews cite greasy food, especially tacos, as a common complaint. Many reviewers report poor service, incorrect or poorly prepared menu items, and issues with order accuracy. Frequent mentions of overpriced items contribute to negative perceptions. The chain still has supporters and more than 2,200 locations, so dislike is not universal. Widespread negative feedback appears consistent across online review platforms. Overall customer experience concerns about food quality, service, and value drive the low ranking among burger-focused fast food chains.
Read at Tasting Table
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