Relay is transforming European parcel delivery by implementing an e-commerce-driven, asset-free model similar to food delivery services. Founded by Jonathan Jenssen and Nicole Mazza, Relay optimizes delivery routes using local mini-depots and environmentally friendly e-bikes. The company’s innovative proof-of-delivery system, which employs computer vision, has resulted in an 82% increase in compliance. This not only improves service quality but also provides valuable feedback for couriers. Relay's platform is gaining traction among major brands and is now operational in numerous UK cities, showcasing its potential to disrupt traditional delivery methods.
Most delivery people take a static photo of the handover. Relay enhances this with computer vision, boosting proof-of-delivery compliance by 82%, per its estimates.
When we hand over a parcel to a customer, we're able to detect, has it been left in the garbage bin? Has it been left on the porch?
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