"Jane Hawkes, the 'Queen of Customer Service' who runs the consumer advice website www.ladyjaney.co.uk says repeated posting on social media puts your complaint at risk of being lost and puts you at risk of scams. Instead, Jane says complaints are the time to put your requests formally down in writing and ensure you have the evidence to back up what you're saying."
""If you're unhappy with goods and services purchased then you have a right to make a complaint and in the UK there is legislation to help you get what you are entitled to." "However, the key to success lies in your ability to do that effectively and my experience of working with some of the biggest companies in the UK means my tips can help you succeed.""
""Be polite but persistent and don't be fobbed off: consumer rights are there for a reason and it's to ensure customers get what you paid for." When you've had a bad experience it can be easy to become angry and emotional, but this can work against you when it comes to getting redress. Stick to the facts, stay calm and be clear and concise in the points you make."
"Compile evidence to support your claim Collate evidence to create a clear time frame of events covering telephone calls, emails, references and photos if applicable. Record what you agreed, when, where and with whom. When you submit your complaint, have all this information to hand and make detailed notes during all conversations. Attach receipts and email conversations to make it swifter for the company to understand the problem and demonstrate the p"
Repeated social media posting can put a complaint at risk of being lost and can increase exposure to scams. Complaints are better handled by putting requests formally in writing and ensuring supporting evidence is available. The approach should be polite but persistent, with clear, concise points that stick to the facts. Evidence should be compiled into a clear timeline, including details of calls, emails, references, and photos where relevant. Notes should be kept during conversations, and receipts and email exchanges should be attached to help the company understand the problem quickly and demonstrate what happened.
#consumer-rights #customer-complaints #evidence-and-documentation #uk-consumer-legislation #scam-prevention
Read at London Business News | Londonlovesbusiness.com
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