StubHub promised a refund after an emergency but where's my $2,561?

"I immediately contacted StubHub and was assured by phone and email that I'd receive my $2,561 back. But StubHub then claimed my documentation was invalid and cited its all sales final policy. Agents gave contradictory instructions some promised refunds, while others blamed my bank. I'm stuck. One representative even accused me of lying about my payment method, despite providing bank letters."

"StubHub agreed to refund you for the ticket, which is highly unusual. The representative you spoke to was correct: All sales on StubHub are final. But if a company agrees to refund a purchase, it should be as good as its word. StubHub's FanProtect Guarantee commits to resolving issues when tickets aren't delivered or don't match listings, but it is silent on emergencies."

"So what went wrong? StubHub first agreed to give you a refund. Then it stalled, so you contacted your bank and initiated a dispute. As we've seen in past cases, a credit card dispute can have the opposite effect when you're trying to expedite a refund. It might actually slow down the process significantly while everyone tries to sort things out. StubHub asked you to drop the dispute and promised to refund you, but when you ended the chargeback, it still kept your money."

A customer bought concert tickets and a family emergency prevented attendance. StubHub initially promised a $2,561 refund by phone and email, then later cited an all-sales-final policy and invalid documentation. Customer-service agents gave contradictory instructions, with some promising refunds and others blaming the bank, and one agent accused the customer of lying about payment despite bank letters. The customer filed a bank dispute, which can slow resolution. StubHub asked the customer to drop the chargeback and promised a refund, but the company retained the funds and later insisted the customer resell tickets long after the event.

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