Order fulfillment cycle time (OFCT) measures how long it takes for customers to receive their purchases. The shorter your fulfillment time, the better the customer experience.
Fast, reliable delivery is no longer optional. Your customers expect it, and meeting those expectations helps build loyalty and win repeat business.
A single poor delivery experience can cost you a customer for good. Here's how to optimize your order fulfillment cycle time to keep customers coming back.
To calculate your order fulfillment time, you'll need to track three key phases: sourcing time, production time, and delivery time.
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