A root cause analysis (RCA) is a problem-solving process designed to help you identify root causes creating issues for your business. E-commerce merchants can perform root cause analyses to methodically evaluate their business processes, systems, and practices with the goal of determining what underlying issues are spurring negative outcomes like low employee retention rates or declining customer satisfaction scores. Although merchants often use root cause analysis to identify the source of problems, you can also use it to help you understand the source of positive results, allowing you to replicate success.
When performing root cause analyses, focus on the larger picture rather than who was responsible for the issue: Think about why and how the problem was able to occur instead of who made the mistake.
To gain a clear understanding of all the possible causal factors contributing to a problem, you'll need input from various departments and team members who-together-can give you a comprehensive view of your company's operations.
As you examine the possible causes of an issue, focus on data such as key performance indicators, which provide clear metrics.
Collection
[
|
...
]