Best Buy survived Amazon. Now it has to make AI work.
Briefly

Best Buy survived Amazon. Now it has to make AI work.
"Best Buy persevered in an environment that saw now-defunct competitor Circuit City fail. It started matching online prices, built in-store partnerships with major vendors like Apple, and invested in services like the Geek Squad."
"As the chart below shows, shares soared to record highs throughout 2020 and 2021 as demand suddenly spiked for home-office products, especially computers and hardware."
"Current CEO Corie Barry is out at the end of October amid flagging sales growth, and new blood is coming in. The executive shakeup finds Best Buy at a key crossroads."
"Jefferies, which has a buy rating on Best Buy stock, praised the appointment for prioritizing the businesses, which they called 'needle-moving profit engines.'"
Best Buy has navigated significant challenges since the late 90s, including the rise of e-commerce. The company adapted by matching online prices and enhancing in-store experiences. During the COVID-19 pandemic, demand for home-office products led to a stock surge. However, recent sales growth has stalled, prompting a leadership change. New CEO Jason Bonfig aims to focus on retail media and marketplace growth, leveraging AI to enhance customer targeting and advertising effectiveness as the company seeks to reinvent itself for the future.
Read at www.businessinsider.com
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