Giorgio Locatelli expresses concern over diners' obsession with their smartphones, diminishing genuine engagement during meals. He wishes to see more interaction among patrons instead of constant scrolling. While the traditional view upholds that customers, as paying clients, dictate the dining experience, Locatelli argues that this has shifted in the era of smartphones, which now dominate restaurant atmospheres. His previous no-photo policy was an attempt to foster conversation, yet such expectations now seem outdated and impractical. The challenge remains for restaurants to adapt to this reality while encouraging a more engaging dining experience.
Giorgio Locatelli believes diners should prioritize real interactions over their phones, lamenting a decline in conversation during meal experiences.
The customer is traditionally seen as sacred, but the increasing ubiquity of smartphones challenges this notion in restaurants.
Locatelli's past implementation of a no-photo policy at his flagship restaurant highlights his concern over diners prioritizing social media over genuine dining experiences.
Modern society's smartphone dependency makes it impractical for restaurants to enforce phone restrictions, as this reflects current dining habits.
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