#customer-expectations

#customer-expectations

The Whole Foods minestrone soup is watery and flavorless, lacking the hearty textures and varied flavors that characterize a traditional minestrone, disappointing customers.

Giorgio Locatelli believes diners should prioritize real interactions over their phones, lamenting a decline in conversation during meal experiences.

"My friend is a hairdresser and her biggest complaint is unrealistic expectations. People want to go from dark brown to platinum in one session..."

In 2025, consumer expectations are higher than ever, especially regarding information security, transparency, reliability, and sustainability, making trust essential for brands.