Uber ate my money, but it won't listen when I try to complain

"You’ve hit hard against the implacable wall of progress. You’d hope that a business of this size could afford a responsive helpline, at least for cases of suspected fraud, but Uber ensures it is impregnable to customers with a complaint."

"Channels of communication are restricted to web and app forms, bots churn out identikit responses that don’t even address the question, and internet forums resound with the frustrations of multitudes who have encountered the same impasse as you."

Read at www.theguardian.com