Frontier Airlines failed to send a confirmation email, leaving Marcus without necessary travel information, compelling him to dispute charges with his wife's credit card company.
The absence of customer service options at Frontier Airlines exacerbated Marcus's troubles, illustrating the challenges passengers face when airlines don't provide adequate support.
Even after several emails to Frontier, Marcus received no responses, highlighting the issues with the airline's communication and customer service that frustrated many travelers.
Frontier suggested the confirmation email might have gone to spam, but the lack of responsiveness and absence of agents made it difficult for Marcus to resolve his issue.
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