A technical issue affecting some Three prepay customers led to discrepancies in credit balances displayed as "€0", even when customers had valid credit. The company, aware of the disruption, has initiated efforts to resolve the matter and reassured customers that they would not incur losses because of the issue. While some users still encountered problems, a company spokesperson advised a reboot of devices to potentially restore access. They confirmed that balances would be corrected in a few hours and expressed apologies for the inconvenience.
Some Three prepay customers were left unable to use their call, text or data allowances today as their credit balances were displayed as "€0", despite having credit in their account.
A spokesperson has since informed customers that balances "will re-appear in the coming hours" and assured that no customers will have loss of credit as a result of this issue.
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