There's a war on phone calls in the workplace - employers are hiring pros to combat Gen Z workers' 'telephonophobia'

Seattle-based Bill Cox mentioned that phone calls provide relief from the cognitive load of video calls and chat windows, despite his team favoring voice memos via Slack.

Younger generations, like Zoomers, experience 'telephonophobia', anxiety towards phone calls, preferring digital messaging. They often keep their phones on 'Do Not Disturb' all day.

Many young employees under 40 choose digital messaging over phone calls as they fear misunderstanding without seeing facial expressions, like Riley Young, who listens to music for phone call confidence.

The preference for digital communication over phone calls is a common trend among younger employees, despite efforts by some employers to bring back traditional calling methods in remote work environments.

Read at New York Post