Michele, who works for a private solid waste company, highlights a growing trend in customer service: the appreciation for human interaction. In a world increasingly reliant on automated responses, the company's commitment to answering phones promptly and addressing inquiries personally brings joy to their customers. This direct communication fosters a sense of community and satisfaction, contrasting starkly with the prevalent impersonal service models. Michele expresses pride in providing in-person customer service, emphasizing its rarity and value today, showcasing a successful approach to customer relationships.
I work for a privately owned solid waste company (i.e. garbage and recycle collection). Our phone lines are very busy and we answer them right away. So many people are shocked and grateful that they are able to talk to a 'real person, in real time.' Even when customers send online inquiries, and we call them to clarify details, they are delighted. I am proud to work customer service IN PERSON, as it is disappearing quickly and is rare these days.
Collection
[
|
...
]