The new subscription model for the Snoo app has provoked widespread outrage among parents, many of whom relied on its premium features for infant care and sleep management.
With the subscription model in place, users now face monthly fees for features that previously came at no additional cost, leading to significant backlash from many parents.
Parents are now resorting to filing formal complaints and exploring collective action following the sudden introduction of fees for previously free app functionalities.
The reaction from the Snoo user community highlights a shift in sentiment towards the bassinet manufacturer, with many parents feeling deceived over the sudden monetization of basic features.
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