CVS is rolling out a new feature in its CVS Health app that allows customers to unlock glass cabinets independently, which aims to enhance shopping convenience. This initiative, first tested in a New York pilot program, is a response to complaints about delays caused by locked inventory designed to prevent theft. The company plans to expand the smart lock system to about ten stores on the West Coast soon. This move illustrates CVS's commitment to using technology to better address retail challenges while maintaining customer satisfaction, as locking products tends to hinder sales.
Customers at CVS can now unlock products from glass cabinets themselves using a new app, enhancing convenience and addressing frustrations over locked inventory.
The pilot program started in New York and will expand to more stores on the West Coast, as CVS aims to improve customer experience while managing theft.
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