Has the Age of Digital Wallets Arrived?
Briefly

Zelle has achieved a record-breaking $1 trillion in transactions in 2024, marking a significant shift in consumer payment preferences. With a user growth of 12% to 151 million accounts and a 27% increase in total dollars sent, the rise of digital wallets is evident. Michael Hershfield, CEO of Accure, highlights this as just the beginning, projecting that by 2027, digital wallets will capture over 50% of global commerce. Notably, members of Gen X are increasingly embracing these technologies, expanding beyond traditional uses such as grocery shopping.
Zelle has exceeded $1 trillion in transactions, reflecting the significant shift towards digital wallets and consumer preferences for fast, efficient payment methods.
Michael Hershfield stated that Zelle’s achievement is just the beginning as digital wallets will command more than half of global commerce by 2027.
Consumers now expect rapid, frictionless transactions in all aspects of shopping, pushing a culture where digital wallets are increasingly favored over traditional payment methods.
The adoption of digital wallets is expanding beyond Millennials and Gen Z to include Gen X, which is leading in mobile wallet use for event ticket storage.
Read at WWD
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