The Consumer Financial Protection Bureau stated that Cash App misled 50 million users regarding their claims, stressing that the platform often delayed refunds and made the process cumbersome. Users reported feeling exhausted, ultimately giving up on seeking resolution for fraudulent transactions.
According to the federal regulator, Cash App systemically avoided investigating fraud claims, redirecting customers to their banks and using tactics that frustrated fraud victims, while actively encouraging customer service workers to avoid resolving these complaints.
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