Digital transformation necessitates a structured approach in designing, implementing, and managing digital services to ensure seamless delivery and regulatory compliance.
ISO 20000-1 is vital for entrepreneurs seeking to manage IT service systems and venture into the digital business landscape effectively.
A digital business is represented as a binary set of processes driven by information technologies, creating a distinct framework for operations.
Service planning serves as the foundational step where businesses are designed expressly for digital delivery, contrasting with traditional reliance on physical components.
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