"Rising costs have placed pressure on support teams to do more with less. At the same time, consumer expectations are shifting rapidly where consumers both want self-service but are increasingly frustrated by lackluster experiences. Our goal with Capacity is to provide a great customer experience while also recognizing that escalating to a human is the right thing to do in many cases."
"It's an exciting time of transformation at Capacity as we grow to help brands do more to automate interactions with customers and team members. We're at an inflection point for AI and many businesses are realizing that they need a complete platform to be successful, rather than cobbling together a bunch of point solutions."
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