Quality assurance (QA) is a proactive approach to ensure your products or services meet defined quality standards, customer requirements, and real-world conditions. It prevents defects upfront by focusing on building quality into the product from the outset.
In general, quality assurance follows two main principles: 'Fit for purpose' - the product should meet all objectives, and 'Right first time' - the product should work flawlessly from the beginning.
Commonly followed QA principles include 'Customer focus,' ensuring customer satisfaction and exceeding expectations, and 'Prevention over detection,' emphasizing a proactive approach to quality.
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